Your questions,
answered.

Pearls White Clear Aligners are custom-made, nearly invisible orthodontic trays designed to gradually straighten your teeth from the comfort of your home.

Your treatment plan is created using advanced 3D technology and reviewed by licensed dental professionals. Each set of aligners gently moves your teeth closer to their desired position.

Most adults and teens with mild to moderate crowding, spacing, overbite, underbite, or crossbite may qualify. Our dental team will review your case before approving treatment.

Most treatments are completed within 4–10 months, depending on the complexity of your case and how consistently you wear your aligners.

For best results, aligners should be worn for 20–22 hours per day and removed only for eating, drinking anything other than water, and brushing.

No. Pearls White aligners are made from clear, BPA-free material and are designed to be discreet when worn.

You may experience mild pressure or discomfort when switching to a new set of aligners. This is normal and indicates that your teeth are moving.

Retainers are recommended after treatment to maintain your new smile. Retainer options will be available before treatment completion.

Yes. We offer flexible monthly payment plans to make treatment more affordable.

Yes. Every treatment plan is reviewed and monitored by licensed dental professionals throughout your smile journey.

An In-Person Scan is a quick and comfortable digital scan of your teeth performed at one of our partner scanning locations.

Most appointments take approximately 15–20 minutes.

No. The scan is completely non-invasive and pain-free.

No. The digital scan replaces traditional impressions entirely.

Digital scans provide highly detailed 3D images of your teeth and are considered one of the most accurate methods available.

Most customers receive their 3D treatment preview within a few business days after their scan.

Simply bring a valid photo ID and arrive a few minutes early for your appointment.

Yes. Contact our support team and we'll help you reschedule at a time that works for you.

We continue expanding our network of scan locations throughout the United States.

The scan fee is displayed during checkout and covers your professional digital scan appointment.

Our Mobile Scan service brings a trained technician directly to your home, office, or preferred location for a professional 3D scan.

After booking, a technician will contact you to schedule a convenient time and location.

Yes. The same professional-grade scanning technology is used for both in-person and mobile appointments.

Most appointments take 15–30 minutes.

No. We come to you — wherever is most convenient.

Mobile Scan is currently available in select states and cities. Availability will be shown during checkout.

Yes. Many customers choose their home or workplace for added convenience.

Your records are reviewed by our dental team and a customized 3D treatment preview is prepared for you.

Yes. Please contact our support team as soon as possible to reschedule.

Mobile Scan offers maximum convenience while maintaining the same professional accuracy as a clinic visit.

An Impression Kit allows you to take molds of your teeth from home and send them back to us for review.

The kit includes impression trays, impression material, instructions, a prepaid return label, and access to customer support.

No. Most customers successfully complete their impressions by following the included step-by-step instructions.

If your impressions are unusable, our team will help guide you through the next steps to get things right.

Most kits arrive within a few business days of ordering.

Use the prepaid return label included with your kit — no extra postage needed.

When completed correctly, impressions provide the detailed information needed to create your custom treatment plan.

Yes. Our customer support team is available to assist you through the process.

Our dental team reviews your records and prepares a customized 3D treatment preview for you.

Yes. Impression Kits can be shipped throughout the United States.

Our dental professionals periodically review your progress using photos and treatment records submitted during your treatment.

Yes. Our support team and dental professionals are available throughout your smile journey.

Our dental team will review your case and determine the appropriate next steps to get your treatment back on track.

Absolutely. Our customer care team is available to answer questions and assist you at any point during treatment.

Monitoring helps ensure your treatment progresses safely and effectively, catching any issues early so your results stay on track.

Refund eligibility depends on the stage of treatment and is outlined in our Refund Policy available on our website.

Approved refunds are typically processed within 10–12 business days.

Once aligners have been manufactured, refund eligibility may be limited. Please refer to our Refund Policy for full details.